Psychology ya kulankhulana kwa bizinesi

N'zosatheka kuti apambane pazochita zamalonda, osadziwa kanthu za chikhalidwe ndi malingaliro a zamalonda , chifukwa chakuti palibe munthu amene amalekanitsa anthu, kotero kuti kukhoza kufotokozera bwino malingaliro awo kungathandize kwenikweni ndikuyika zopinga zolepheretsa kukula kwa ntchito. Ndikofunika kuyang'anitsitsa psychology ya kayendetsedwe ndi mfundo zamalonda kulankhulana, kuti achotse zolepheretsa ndi kupewa zolakwika pakugwira ntchito.

Mitundu ya kulankhulana kwa bizinesi

Dziko la bizinesi silivomereza njira yolankhulira yomwe timagwiritsidwira ntchito pamoyo wa tsiku ndi tsiku. Ntchitoyi ndi yovuta ndi maonekedwe a teknoloji yatsopano ya kulankhulana kwa malonda monga intaneti, psychology ya khalidwe mu intaneti ndi sayansi yapadera. Ndipo makanema onse atatu oyankhulana amaonekera:

• mawu, kutanthauzira kulankhulana kwa mawu;
• Osagwiritsa ntchito mawu, kutumiza mauthenga ndi chithandizo cha manja , maimidwe, ziwonetsero, ndi zina;
• Kuchokera kutali, momwe chidziwitso chimafalitsidwa kudzera mu njira zosiyanasiyana zamakono - fax, telefoni, intaneti, wailesi ndi wailesi yakanema.

Zipangizo zamakonozi zimagwiritsidwa ntchito pa mitundu yosiyanasiyana yolankhulana, yomwe ili ndi magulu akulu awiri - olembedwa ndi olankhula. Mtundu woyamba umaphatikizapo zikalata zosiyanasiyana - mapulogalamu, malonda, malangizo, malipoti, ndi zina zotero. Kuti apange mapepala oterowo, zofunikira zovuta kwambiri zimaperekedwa, zomwe ziyenera kukwaniritsidwa. Chimodzimodzinso ndi makalata a bizinesi pa intaneti, kupatula ngati mlingo wa kuyankhulana pakati pa abwenzi umakulolani kugwiritsa ntchito mawonekedwe osiyana a kalankhulidwe kuchokera kwa ovomerezeka.

Koma zisonyezo zambiri za chikhalidwe cha kulankhulana kwa bizinesi ndi kayendetsedwe ka maganizo akuwonetseredwa mu machitidwe ovomerezeka a mauthenga ovomerezeka. Pali magawo awiri a subspecies - monologic ndi dialogical, pa nkhani yoyamba kutuluka kwa chidziwitso kumaperekedwa unilaterally, ndipo mu yachiwirichi chikuphatikizapo njira ziwiri kuti mupeze yankho. Kulankhulana kwa malonda kumalankhulidwe kungasonyezedwe ngati mazokambirana, kukambirana, kuyankhulana kapena kukambirana. Kawirikawiri, kukambirana kumagwiritsidwa ntchito, choncho ndi bwino kukumbukira malamulo angapo a khalidwe lawo.

Zomwe Zimayambira pa Kulankhulana kwa Pulogalamu Yamalonda

Nchifukwa chiyani mukuganiza kuti wina amatha kugwirizana ndi anthu, ndipo ena samatero? Chilichonse chiri chosavuta, ena amatha kulimbikitsa interlocutor ndi mphamvu yofunika. Mungathe kukwaniritsa izi podziwa kupereka zoyamikira. Anthu ena amalankhula mosangalatsa kwambiri, kotero kutamanda kulikonse kumawoneka ngati kunyalanyaza, koma wina ayenera kuphunzira kuwona zabwino zawo ndikuwatamanda. Kotero inu mumapeza malo a interlocutor, ndipo izi zimamuyika iye kuti agwirizane. Pali malamulo ena omwe muyenera kutsatira pamene mukulankhulana ndi ena.

1. Kukonda anthu ena, chifukwa aliyense, poyamba, amamukonda. Choncho, yemwe amatha kusonyeza chidwi pa zochitika za interlocutor adzapambana, osasamala sangathe kumvetsa.
2. Kuti mupeze malo a interlocutor, muyenera kumwetulira, yesetsani kuchitanso moona mtima, ngati kumwetulira kwakukulu kwa "American" kwatha kale kudzaza anthu ambiri ndi nseru.
3. Ganizirani maina a anthu omwe mukuwalankhulana nawo, ndipo awalankhule nawo mwanjira imeneyo. Musagwiritse ntchito dzina la munthu mumalankhula - musamamulemekeze, musonyeze kuti mulibe chidwi.
4. Phunzirani kumvera ndi kulimbikitsa anthu kuti akambirane okha, funsani mafunso osangalatsa.
5. Lankhulani ndi womulankhulana za zomwe zimamukondweretsa, kupeza zofanana zomwe zingakuthandizeni kupeza chinenero chimodzi ndi bizinesi. Musanayambe msonkhano, samalirani kuti mudziwe za bwalo la zofuna za interlocutor yanu, lidzakupatsani madalitso abwino.

Zonsezi zitha kugwira ntchito, ngati mukakambirana mudzatha kukhalabe ochezeka. Choncho yesetsani kupeŵa mikangano, koma pamene mutha kukambirana, nenani molimba mtima, koma musiyeni kuthekera kwanu. Ndikofunika kuti ndiyankhule osati "Ndikuwonetsani", koma "Ndifotokozera malingaliro anga, koma ngati sindiri bwino, ndifunseni kuti ndiwongolere."